Refund & Return Policy

We want every interaction with PalmStarz to be satisfying and secure. Whether you’re purchasing digital content or physical merchandise, our policies are in place to protect both creators and customers.

Digital Content Refunds

You have 7 business days from the date of purchase to request a refund for digital content. Refunds may be issued for:

• Accidental duplicate purchases
• Unauthorized transactions
• Custom content not delivered or not matching the agreed request

Refunds will not be granted for:

• Tips or support-only payments
• Content that has already been viewed or downloaded (unless defective)
• Buyer's remorse or changed preferences after delivery

How to Request a Refund

Please email contact@palmstarz.com with the following:

• Your PalmStarz username
• The content title or request ID
• A brief explanation of the issue

Physical Merchandise Returns

For purchases made from the PalmStarz online store (including hats, shirts, and other merchandise), we offer a separate return policy:

• Returns are accepted within 14 days of delivery
• Items must be in original condition, unused, and with tags intact
• Return shipping is the buyer’s responsibility unless the product was incorrect or damaged upon arrival

Refunds for physical goods will be processed once the item is received and inspected. Please allow 5–10 business days for funds to return to your account.

For merchandise inquiries or returns, email support@palmstarz.com.

Abuse & Fraud Protection

PalmStarz reserves the right to deny refund requests that appear abusive, fraudulent, or outside of policy guidelines. We may suspend or investigate accounts involved in repeated disputes.